Myth 1: I have to use the repair shop my insurance recommends.
False! Here in Oregon, an insurance company can’t legally force you to use a particular repair shop as a condition of payment.
Myth 2: If I don’t have my car fixed at my insurer’s “preferred” repair shop, the work won’t be guaranteed.
False! Insurance companies don’t guarantee the quality of repair work – repair shops do. All the more reason to select a repair shop you trust!
Myth 3: I might have to pay extra if I don’t use the insurance company’s “preferred” shop.
False! Unlike the “preferred” shops, we don’t work for the insurance company. We work for you. That often means advocating on your behalf to ensure the repairs are paid for by the insurer.
Think you’ve been a victim of steering?
Report it now by calling the Oregon Insurance Division’s Consumer Advocacy Hotline